Knights Hill Hotel Booking Terms
Reservations Terms & Conditions
Please read the terms and conditions of your booking carefully, by using the website and making your reservation you are agreeing to be bound by the hotel terms and conditions below:-
Payment
All reservations must be guaranteed by a credit/debit card and payment is then due in full on arrival at the hotel.
Advance Purchase Rates
Advance purchase rates require full payment which is strictly non-refundable and non-transferable as such we advise insurance be taken at your discretion. Should the full payment be declined the reservation will automatically be cancelled.
Rates
Please note that all rates displayed on this website are subject to availability and current at the time of reservation only. All rates are dependent on the number of room occupants and are therefore only valid for the number of adults and children entered and displayed in confirmation email.
Amendment/Cancellation
Should you need to make an amendment or cancellation of your reservation, no charge will be made for amendments/cancellations received no later than 24 hours prior to arrival. This policy does not apply to reservations made on advance purchase rates (see above) and other promotional rates as indicated online. In the event of a non-arrival the first night’s room rate will be chargeable to the credit/debit card provided to guarantee the booking, in the event of a non-arrival on an advance purchase rate then the full charge will be forfeited.
Reservations made online must be amended/cancelled online, amendments/cancellations made online will automatically receive an email confirmation of the amendment/cancellation.
Family Rooms
Please contact the hotel so we can check availability and suggest the most suitable room to suit your requirements.
Special Requests
Abacus Hotels make every effort to accommodate special requests however on occasion it may not be possible to do so. Abacus Hotels accept no responsibility for accommodating special requests. We regret we cannot accept a conditional reservation (i.e. a booking which is specified to be conditional on the fulfilment of a particular request).
Supplements
Please be advised that certain supplements including balloons, flowers & birthday cakes must be reserved a minimum of 24 hours in advance.
Check in/out
Rooms are generally available from 2pm on the day of arrival and until 11am on the day of departure. These times apply irrespective of your arrival time at the hotel. We regret that during busy periods check in times cannot be guaranteed. Luggage can be left with Reception for residents only – items are left at own risk and Abacus Hotels accepts no responsibility for items left.
Guest Behaviour
All guests who stay with Abacus Hotels are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of other guests. If, in the opinion of the Hotel Management, your behaviour is causing or is likely to cause distress, danger or annoyance to yourself or other guests or damage to property, we reserve the right to terminate our hotel accommodation at any time. In the event of such termination the hotel’s liability to such person(s) will discontinue and such person(s) will be required to leave the hotel immediately and we shall have no further obligations to such person(s). Please note that Abacus Hotels reserves the right to refuse check in or ask for a refundable deposit at the hotel’s discretion.
